Contact us
Email support@norrisresearchlabs.com. A real person reads every message, usually within 2 business days.
Restore your packs
Packs you bought belong to your Apple or Google account. On a new phone, install Tell, then open the pack store and tap Restore purchases. Use the same Apple ID or Google account you bought them with.
Refunds
Purchases are processed by Apple or Google, so refunds go through them:
- iPhone: reportaproblem.apple.com
- Android: Google Play → Payments & subscriptions → Budget & history
Your data
Tell has no accounts. Player names and settings stay on your phone, and deleting the app deletes them. See the Privacy Policy.
Delete your data
The only data Tell keeps off your phone is a record of the packs you bought, stored with our purchase provider (RevenueCat) under a random, anonymous ID. To have it deleted:
- Email support@norrisresearchlabs.com with the subject Delete my Tell data.
- Include your Google Play order number (starts with GPA.) or your App Store receipt, so we can find the anonymous record.
What's deleted: your purchase record at RevenueCat, within 30 days of your request. What's kept: Apple and Google keep their own records of your purchase under their policies, so you can still restore packs you paid for. To remove the data on your phone (player names, settings), delete the app.